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WORKING SMART IN YOUR GARAGE

Aug 31, 2014 | | Say something

A place for everything and everything in its place. WHEN YOU LOOK AROUND YOUR shop, what do you see? Is everything orderly, or is it in chaos? If your shop is like a Hollywood disaster scene, then it’s time to turn that around. Shop organization is fundamental to a great race program, and without it, [...more]

Insurers fuel growth in windshield repair

Aug 29, 2014 | | Say something

Some 10 million windshields are replaced annually, a market worth about $3 billion in 1997. By contrast, the service industry repaired about 500,000 damaged windshields in 1990. By 1995, the volume had risen to 3 million. “The insurance companies are realizing how much they can save,” says Leo Cyr, marketing director for the 500-franchise Novus [...more]

MAKERS’ CAR-CARE PROMOS GIVE DEALERS’ SERVICE SHOPS A BOOST

Aug 24, 2014 | | Say something

Two auto companies are bolstering dealer service departments with extra advertising during October to get customers into the shop to prepare their vehicles for winter. American Honda Motor Co. Inc. and Subaru of America Inc. chose October because they could get more bang for their bucks. The auto industry recognizes October as National Car Care [...more]

PROGRAM’S GOAL IS HOME-GROWN TECHS

Aug 19, 2014 | | Say something

Bob Owen, service manager at Heritage Chevrolet in Chester, Va., does not believe in stealing service technicians from other service managers. On Oct. 24, he and 11 other area Chevrolet dealership service managers set out to cultivate their own. They hosted 55 high school juniors and seniors enrolled in auto-repair classes and their instructors for [...more]

Auto dealers roll out training center

Aug 13, 2014 | | Say something

New york’s auto dealers hope to put a dent in their sector’s chronic staffing shortage with a seven-acre training center opening this fall in Whitestone, Queens. The $25 million facility, financed by the Greater New York Auto Dealers Association, will employ approximately 125 full-time instructors and administrative staffers. Hundreds of students will receive training in [...more]

FORD WANTS MORE SERVICE ON SATURDAYS

Aug 8, 2014 | | Say something

In an effort to pump up dealership parts and service business, Ford Motor Co. is urging dealers to offer service on Saturdays. On Tuesday, April 6, Ford Customer Service Division will conduct an interactive broadcast to give dealers information about Saturday and extended hours, according to a message sent to dealers and service and parts managers. [...more]